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REFUND INFORMATION

See below for information about ticket refunds and exchanges. If you purchased tickets via credit card to a Broadway show that is not performing, in most cases your card will automatically be credited (see below). If you purchased your ticket with cash, please return to the point of purchase, or see below for further instructions.

And a reminder: When buying Broadway tickets, it's a very good idea to make your purchases through well-established, primary sources like Ticketmaster, Telecharge, ILoveNYTheater.com, theatre box offices, and the Broadway Ticket Center.

Information on Refunds and Exchanges
Please select your show from one of the TWO GROUPS listed below.

1. For Telecharge.com Shows

AUGUST: OSAGE COUNTY
Imperial Theatre (249 West 45th St.)

AVENUE Q
Golden Theatre (252 West 45th St.)

A BRONX TALE
Walter Kerr Theatre (219 West 48th St.)

CHICAGO
Ambassador Theatre (219 West 49th St.)

A CHORUS LINE
Schoenfeld Theatre  (236 West 45th St.)

THE COLOR PURPLE
Broadway Theatre (1681 Broadway)

CURTAINS
Al Hirschfeld Theatre (302 West 45th St.)

DR. SEUSS' HOW THE GRINCH STOLE CHRISTMAS
St. James Theatre (246 West 44th St.)

THE FARNSWORTH INVENTION
Music Box Theatre (239 West 45th St.)

IS HE DEAD?
Lyceum Theatre (149 West 45th St.)

JERSEY BOYS
August Wilson Theatre (245 West 52nd St.)

LES MISERABLES
Broadhurst Theatre (235 West 44th St.)

MAMMA MIA!
Winter Garden (1634 Broadway)

MONTY PYTHON'S SPAMALOT
Shubert Theatre (225 West 44th St.)

THE PHANTOM OF THE OPERA
Majestic Theatre (247 West 44th St.)

ROCK 'N' ROLL
Bernard B. Jacobs Theatre (242 West 45th St.)

THE SEAFARER
Booth Theatre (222 West 45th St.)

SPRING AWAKENING
Eugene O'Neill Theatre (230 West 49th St.)

If you purchased your tickets...

  • On the Internet via Telecharge.com; or

  • by phone via Telecharge.com; or

  • by credit card only at the theatre box office

    Your tickets for canceled performances (including service fees) will be automatically credited within two business days. Federal Express delivery charges will not be refunded.

    If you purchased your tickets...

  • With cash, check, or traveler's check at the theatre box office

    You may return to the theatre box office for a refund. If the box office is closed, mail your tickets back for credit or exchange for the first available performance to the following address:

    Telecharge.com
    411 Hackensack Avenue
    Hackensack NJ 07601.

    If you purchased your tickets...

  • At the Broadway Ticket Center

    Credit card purchases will be refunded automatically within 2 or 3 days. If you paid by cash or travelers' check, bring your tickets to the Broadway Ticket Center, located in the Times Square Information Center on the east side of Broadway between 46th and 47th Streets for a refund or an exchange for the next available performance.

    If you purchased your tickets...

  • Elsewhere

    Return to or contact the point of purchase for more information.

  • 2. For Ticketmaster Shows

    CYRANO DE BERGERAC
    Richard Rodgers Theatre (226 West
    46th St.)

    THE DROWSY CHAPERONE
    Marquis Theatre (1535 Broadway)

    GREASE
    Brooks Atkinson Theatre (256 West
    47th St.)

    HAIRSPRAY
    Neil Simon Theatre (250 West
    52nd St.)

    LEGALLY BLONDE
    Palace Theatre (1564 Broadway)

    THE LITTLE MERMAID
    Lunt-Fontanne Theatre (205 West 46th St.)

    THE LION KING
    Minskoff Theatre (200 West
    45th St.)

    RENT
    Nederlander Theatre (208 West
    41st St.)

    WICKED
    Gershwin Theatre (222 West 51
    st St.)

    If you purchased your tickets...

  • On the Internet via Ticketmaster.com; or

  • On the phone via Ticketmaster

    In the event your show was cancelled due to strike, your credit card will automatically be credited (including service fees) and should post to your account within 7 to 10 business days. Expedited delivery charges will not be refunded.

    If you purchased your tickets...

  • At the theatre box office

    Please return to the theatre box office for a refund. In the event the box office is closed, you may mail your tickets to the following address:

    The Nederlander Organization
    1450 Broadway, 6th Floor
    New York, NY 10018.

    Please remember to retain a copy of your tickets for your records.

    If you purchased your tickets...

  • At the Broadway Ticket Center, located located in the Times Square Information Center on the east side of Broadway between 46th and 47th Streets

  • At a Ticketmaster outlet

    Bring your tickets to the point of purchase for a refund or an exchange for the next available performance. If you are unable to return to the point of purchase, mail your tickets to the following address:

    Ticketmaster
    225 East Robinson Street, Suite 355
    Orlando, FL 32801
    Attention: TCR

    Please remember to retain a copy of your tickets for your records.

    If you purchased your tickets...

  • Elsewhere

    Return to or contact the point of purchase for more information

  • For information about refunds for cancelled performances by Duran Duran at the Ethel Barrymore Theatre, visit www.DuranDuran.com.